Terms for using our services in the United Kingdom

Please read these terms carefully before you create an account or use any services. By ticking to accept or by continuing to use the platform, you enter into a binding legal agreement that governs your rights and obligations in the United Kingdom.

Agreement to these terms

• By completing registration you confirm that you have read and accept these Terms and Conditions and all policies referenced here, including rules for betting, payments, security and privacy.
• The contract is formed when we confirm your account creation or when you first use the services, whichever occurs first.
• We may update these terms to reflect legal, regulatory or operational changes. Material changes will be notified on site or by email in advance where practicable. Continued use after the effective date means you accept the updated terms.

Eligibility and account registration

• You must be at least 18 years old and located in Great Britain to bet or play for real money. Access by anyone under 18 is not allowed.
• You agree to provide accurate, current and complete registration details and keep them updated.
• Only one account per person. Multiple or shared accounts, and accounts opened on behalf of another person, are prohibited.
• Use of tools to obscure your location, including VPNs or proxies, is not permitted.
• If you are self-excluded through a multi-operator scheme such as GAMSTOP, you must not attempt to register or use an account.

Proper use of the services

• Use the site solely for lawful entertainment and betting in line with these terms and applicable law in the United Kingdom.
• Do not attempt to manipulate games, odds, markets or promotions, or to gain unauthorised access to systems.
• Automated scripts, bots, scraping, and any activity that interferes with fair play or normal operation are not permitted.
• You are responsible for keeping your login details secure and for all activity on your account. Notify Customer Support immediately if you suspect unauthorised use.

Intellectual property and content protection

• All site content, software, trademarks, odds displays and data feeds are owned by Kaboomslots or its licensors and are protected by intellectual property laws.
• You may use the content for personal, non-commercial purposes only. Copying, distributing, or modifying site materials is not allowed without prior written permission.

Liability and disclaimers

• We provide the services using reasonable skill and care but do not guarantee uninterrupted access or that content will be error-free.
• To the extent permitted by law, we are not liable for loss of profits, loss of data, business interruption, or indirect or consequential losses arising from your use of the services.
• Nothing in these terms limits liability for fraud, fraudulent misrepresentation, or for death or personal injury resulting from negligence.

Governing law, jurisdiction and complaints

• These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction.
• If you wish to raise a complaint, contact Customer Support. We will investigate and respond. If your complaint cannot be resolved, we will make available an approved alternative dispute resolution route on request, and we will cooperate with any regulator where required.

These rules apply to all bets placed on sports, esports, and any fixed-odds markets, as well as to game outcomes where applicable. They form part of your agreement and should be read together with product-specific rules published in the relevant market or game.

Eligibility to place a bet

• You must have a verified account, be at least 18, and be located in Great Britain at the time of betting.
• We may refuse or limit bets for regulatory, integrity, trading or risk reasons.

Bet acceptance and confirmation

• A bet is accepted only when our server issues a bet reference and it appears in your bet history. Pending or queued selections are not accepted bets.
• Displayed odds may change before acceptance. The odds applied are those at the time of acceptance.
• We may void any bet placed after an event has started if the market was intended to be pre-match only, or where a material data delay occurred.

Minimum and maximum stakes

• Minimum and maximum stake limits apply and are displayed on the betslip or market page. Limits may vary per market, account status and product.
• We may set daily or event-specific exposure limits to manage trading risk.

Settlement of bets

• Bets are settled using the official result declared by the relevant governing body or event organiser. Subsequent corrections do not normally affect settlement.
• If an event is postponed or abandoned, settlement will follow the market rules shown on the event page. If no rule is shown, unsettled bets will normally stand if the event is completed within a reasonable time, otherwise they may be voided.
• Dead-heat rules may apply where there are joint winners, resulting in proportional settlement of the stake.

Palpable errors and data issues

• If a bet is accepted at materially incorrect odds or conditions due to an obvious error, we may void the bet or settle it at the correct odds as would reasonably have been offered.

Restrictions and related contingencies

• Certain combinations are not permitted where selections are related contingencies that materially increase the potential return.
• We may restrict markets or suspend betting when there is a trading, integrity or technical issue.

Cancellations, cash out and disconnections

• Once accepted, a bet cannot be cancelled by the customer. Cash out is available only where shown and only at the value quoted at the time of request.
• In-play markets may be subject to a delay before acceptance. Disruptions to your internet connection do not invalidate bets that have been accepted.

Bonuses, free bets and special offers

• Where a free bet or bonus stake is used, the stake is not returned as part of any winnings unless stated otherwise in the specific offer terms.
• Promotional wagering requirements, eligibility and expiry conditions are stated in the relevant offer. Abuse of bonuses or promotional mechanics may result in removal of offers or account restrictions.

These rules govern how you fund your account, request withdrawals and how we process transactions in the United Kingdom.

Funding your account

• Payment methods available to you are shown in the cashier and may include debit cards, bank transfer and approved e-wallets that do not permit credit card funding.
• Credit cards are not permitted for gambling transactions for Great Britain accounts, including through e-wallets that are funded by credit cards.
• The payment method must be in your own name. Third-party payments are not allowed.
• Minimum and maximum deposit limits apply and are displayed in the cashier before you confirm the transaction.

Withdrawals

• Withdrawals are normally returned to the same method used to deposit, where that method supports refunds. If not possible, we may use an alternative method in your name.
• We process withdrawals only after necessary security checks. Processing times vary by method. Your bank or provider may add their own processing time.
• Once requested, withdrawals for Great Britain accounts cannot be reversed.
• Any applicable fees or currency conversion rates are shown before you confirm the request. We do not control fees charged by your bank or payment provider.

Security, KYC and AML checks

• Before allowing deposits, bets or withdrawals, we may verify your identity, age and address, and where appropriate your source of funds. This may include documents such as photo ID, proof of address and evidence of income or wealth.
• We may suspend or limit transactions until verification is complete. Failure to provide information may result in account restrictions or closure.

Transaction monitoring and restrictions

• We monitor transactions to comply with legal and regulatory obligations, to prevent fraud and to ensure safe use of the services.
• We may decline, delay or block any transaction that appears suspicious or that breaches these terms or applicable law.

Chargebacks and errors

• Unauthorised chargebacks will be treated as unpaid debt, and we may suspend the account and recover costs where lawful.
• If a payment is processed in error, we may reverse the transaction. If you receive funds in error, you must notify us and return them on request.

Gambling should be enjoyable and within your means. Kaboomslots provides tools and resources to help you control betting, manage risk and protect your account.

Personal control tools

• Deposit limits, loss limits and wagering limits: set daily, weekly or monthly limits to manage your spend.
• Reality checks and session time reminders: receive on-screen alerts at chosen intervals.
• Time-out: take a short break from 24 hours up to 6 weeks.
• Self-exclusion: restrict access for a minimum of 6 months. You should also consider registering with GAMSTOP to self-exclude across participating operators in Great Britain.

Support and advice

• National Gambling Helpline: 0808 8020 133, 24 hours a day.
• BeGambleAware: begambleaware.org for confidential advice and tools.
• GamCare: gamcare.org.uk for support services, live chat and treatment options.
• Gordon Moody: gordonmoody.org.uk for residential and online programmes.

Safer gambling interactions

• We may contact you about your activity, apply limits, or pause your account if we identify signs of harm, affordability concerns or increased risk.
• Marketing preferences can be updated in your account settings, and you may opt out at any time.

Underage and vulnerable persons

• Access by individuals under 18 is prohibited. If we discover underage use, the account will be closed and any balances handled in line with legal requirements.
• Consider filtering software to restrict access on shared devices.

We are committed to preventing money laundering and terrorist financing in line with United Kingdom law and regulatory guidance. This includes obligations under the Proceeds of Crime Act 2002, Terrorism Act 2000 and the Money Laundering Regulations 2017, as updated.

Know Your Customer (KYC)

• We verify identity, age and address before allowing gambling, and we may request enhanced due diligence where risk factors exist.
• Verification may include checks against electoral roll, credit reference data, PEP and sanctions lists, and collection of supporting documents.

Monitoring and detection

• Transactions and betting patterns are monitored to identify unusual activity, rapid movement of funds, structuring, or behaviour inconsistent with your profile.
• Where we suspect criminal property or terrorist financing, we may file a Suspicious Activity Report with the National Crime Agency. We are not permitted to inform you when such a report is made.

Restrictions and consequences

• We may delay, refuse or block transactions, freeze balances, suspend or close accounts where required for AML or sanctions reasons.
• Failure to provide information when requested may lead to account restrictions or closure. Lawful funds may be returned to the source method where appropriate.

Record-keeping

• We retain KYC and transaction records for the periods required by law and our regulatory obligations.

Your privacy matters. Kaboomslots acts as the data controller for personal data processed to provide services to United Kingdom users and complies with the UK GDPR and the Data Protection Act 2018.

What personal data we collect

• Identity and contact details: name, date of birth, address, email, phone.
• Account information: registration data, preferences, responsible gambling settings, communication history.
• Verification data: copies of ID, proof of address, source-of-funds evidence where required.
• Technical data: device identifiers, IP address, browser type, log data, location derived from IP.
• Financial and transaction data: deposits, withdrawals, payment method details stored in accordance with PCI-DSS. Full card numbers are not stored by us where we use tokenised processing.
• Marketing and cookies data: consents, campaign interactions and cookie preferences.

How and why we use your data

• To create and manage your account, process bets and payments, and deliver the services.
• To verify identity and age, prevent fraud, meet AML and legal obligations, and ensure responsible gambling.
• To provide support, investigate complaints, and improve site performance and security.
• To send service messages and, where you consent or where permitted by law, marketing communications that you can opt out of at any time.

Legal bases for processing

• Performance of a contract: providing your account, games and betting services.
• Legal obligation: AML checks, responsible gambling and record-keeping.
• Legitimate interests: site security, service improvement, prevention of misuse, and basic analytics balanced against your rights.
• Consent: certain marketing, cookies and where we ask for it specifically.

Sharing and international transfers

• We share data with payment providers, identity verification services, analytics and fraud prevention partners, IT hosting vendors, regulators and approved ADR bodies when required.
• Where data is transferred outside the UK, we use appropriate safeguards such as adequacy regulations, standard contractual clauses or equivalent protections.

Retention

• We keep your data for as long as you have an active account and for at least the minimum period required by law after closure, including AML retention requirements.

Your rights

• You have rights to access, rectify, erase, restrict or object to processing, and to data portability, subject to legal limits.
• You can withdraw consent at any time where processing is based on consent, without affecting prior lawful processing.
• You may lodge a complaint with the Information Commissioner’s Office at ico.org.uk.

Contact and cookies

• To exercise your rights or raise a privacy query, contact Customer Support through the Help Centre and we will respond in line with legal timelines.
• Our Cookie Policy explains how cookies are used and how you can manage preferences.

Protecting your account and personal data is a priority. We apply technical and organisational measures designed to keep information secure and to protect the integrity of betting and payment services.

Technical protections

• TLS encryption for data in transit between your device and our servers.
• Encryption or tokenisation of sensitive payment data handled by certified processors.
• Segregated networks, firewalls, access controls and role-based permissions.

Account protections

• Strong password requirements and optional two-factor authentication for login.
• Automatic session timeouts and limits on failed login attempts.
• Device and activity monitoring to detect unusual sign-ins or transactions, with alerts or temporary holds when risk is detected.

Operational safeguards

• Regular vulnerability scanning, independent penetration testing and patch management.
• Security logging, monitoring and incident response procedures.
• Staff training on data protection, security and responsible gambling obligations.

Your responsibilities

• Keep your credentials confidential, enable two-factor authentication, and use updated security software on your devices.
• Inform us promptly if you suspect any unauthorised use of your account.